Leadership

Inspire, motivate and innovate

Our leadership programme is for any leaders who wants to develop their skills, in order to lead and inspire their team members to perform to their best abilities. 

During this two-day programme you will explore what makes a good leader and develop a greater understanding of yourself and your individual team members. We will explore Generation Theory, and explain how Generation Y, Generation X, Baby-boomers and Millennials, each have a different value system and require a different style of leadership from you. We will also examine how to manage time more effectively and how to effectively delegate to your team.

During the programme we will use the Strength Deployment Inventory (SDI). SDI will help you to explore what drives you, and what drives others. This will enable you to communicate in a powerful way with your team that links straight to their personal motivational driver, and thus enables you to achieve much better results. You will also understand what causes conflict amongst team members and how to quickly and effectively resolve the situation.

This programme can be tailored to meet the individual needs of your organisation.

Content

  • The difference between management and leadership

  • The qualities of an effective leader

  • Leadership Styles

  • Your individual leadership style

  • Generation theory - how to adapt your leadership style

  • Theories of motivation

  • Seven styles of motivational drivers

  • Adapt your communication style to each of the seven drivers

  • Time management

  • Effective delegation

  • Managing conflict

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Personal Motivation

Do what you love, and love what you do

What difference would it make to you if you woke up every morning filled with passion and excitement to get on with your day? How much more productive would you be at work if you found a way to your job something that you love to do?

This one-day workshop shows you how to live your life with purpose and fulfil your professional role by aligning it to your signature strengths - the things that make you truly happy. 

This workshop is a fast paced and energetic day taking you on a journey of self-discovery that will ultimately make you a top performer in your chosen career. 

The content of this workshop can also be delivered as one to one coaching.

Content

  • What is motivation?

  • Intrinsic versus extrinsic motivation

  • Personal alignment

  • Your signature strengths and your purpose

  • Pessimist or optimist?

  • Getting into `the zone`

  • Your motivational value system

  • What happens when your goals are not aligned?

  • What happens when your motivational value system is violated?

  • The Circle of Influence

  • Using the FOCUS system to stay motivated

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Influencing Skills

Getting the positive outcomes you want

Do you need to influence people as part of your job? You might be a leader who needs to influence the team or other working groups and colleagues, or perhaps you need to influence upwards, whichever the case this course is for you.

We use Relationship Awareness Theory and SDI™ psychometrics on this programme to enable you to understand your natural communication style whilst influencing and how to adapt your style to gain greater levels of trust and empathy with the person you are influencing.

This two-day programme will show you how to build trust and credibility with your people, identify and use individual motivational drivers for each individual in your team, adapt your own style to bring out the best in others and improve your own and your team's performance against business objectives.

Content

  • What is influencing?

  • Characteristics of a successful influencer

  • How self-belief affects your ability to influence

  • Influencing different personalities

  • Adapting your communication style to suit the situation

  • Using NLP in influencing - matching, pacing and leading

  • Using active listening skills to understand the other person's perspective

  • Using powerful questioning techniques

  • Negotiating towards a win-win outcome

  • Getting agreement and commitment

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Managing Change

How to be a positive driver of change

Business change is inevitable, and when it happens it impacts the whole organisation. 

Change can be exciting for the organisation, but it can be stressful for its people. The way leaders manage change can make the difference between a smooth transition with engaged and motivated staff, or a very bumpy ride with plummeting staff morale and the loss of key players. 

This two-day programme examines each of the key elements of successful change and shows you how to gain emotional buy in from your people - the most of important factor of managing successful change. We will work through the Change Curve, and examine how to move your teams through each phase as easily as possible.

This programme can be tailored to meet the specific needs of your organisation and can also be delivered as one to one coaching.

Content

  • Creating motivation for change

  • Using Force Field Analysis to examine the impact of change 

  • Creating and communicating the vision

  • The Change Curve

  • Overcoming resistance to change

  • Identifying key supporters and influencers of the change

  • Critical skills of Change Agents

  • Managing the transition phase

  • Embedding the change

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Delivering Powerful Presentations

Inspire, educate and motivate your audience

Being able to give confident, authoritative and inspiring presentations is a really valuable skill for any leader to have. Whether you need to speak at a conference, or deliver around the table to your team, this one-day programme will give you all of the skills and techniques you need.

We will start by helping you plan and structure your presentation, and tailor your message to your audience. Next on the agenda is most people's number one priority when attending this programme - handling nerves! We will give you tried and tested techniques to harness your nerves into positive energy that will enable you to have real impact and presence once you are `on the stage`.

The day is highly interactive and we will give you several opportunities to try out your delivery skills, practice your platform skills and receive developmental feedback on how to make your presentation even better.

This programme can be delivered to small groups or as one to one coaching.

Content

  • Your target audience and how to connect with them

  • Structuring your presentation

  • Building confidence and banishing nerves

  • Breathing and voice work

  • Building rapport with the audience

  • Linguistic techniques used by professional speakers

  • Starting and finishing with impact

  • Handling audience questions

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Managing Performance

Increasing the output and profitability of your team

This two-day programme is essential if you want to develop performing higher teams. We show you how linking staff performance to business strategy is essential, and how to create a performance management system that enables you to track and measure how teams and individuals are performing against competences and objectives.

 

During the programme, we will help you to develop the skills you need to effectively manage and increase the performance of your team, and provide you with the necessary skills to conduct motivational one to one performance reviews, or deal with poor performance.

This programme can be tailored to meet the needs of your organisation, and can also be delivered as one to one coaching. If you require help in setting up your performance management system, we can assist you.

Content

  • Relating performance management to business strategy

  • Performance management strategy and process

  • KPIs - what and how to measure

  • Setting SMART objectives with your individual staff

  • Coaching against KPIs and SMART objectives to increase performance

  • Skills to conduct a motivating and productive one to one review

  • Managing poor performers

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Managing Different Personalities

The key to managing a top performing team

As a leader you are likely to have a diverse team of people working with you, and the key to getting the best out of them is to recognise and understand their different personality types. 

This one-day programme uses Relationship Awareness Theory and SDI™ to identify how each different personality style likes to be managed and motivated, what causes them to go into conflict or disengage, and how you can effectively manage that situation.

This programme can be delivered to teams, thus enabling each team member to gain a greater understanding of themselves and their colleagues. Teams that understand one another's individual strengths are better equipped to deal with challenges positively, and are better able to manage inter-team conflict. 

The programme can also be delivered as one to one coaching.

Content

  • The seven different personality types and how to recognise them

  • What motivates and demotivates each type

  • How to lead each different personality type

  • How to adapt your communication style when dealing with each of the personalities

  • What causes each style to go into conflict or disengage

  • Individual conflict strategies

  • How to successfully manage team conflict

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Coaching Skills for Managers

The key to unlocking people's potential and inspiring change

Coaching is one of the most effective ways of increasing performance and successfully implementing change, and is an essential element of learning sustainability.

Coaching can motivate and inspire your people to go the extra mile and develop fully into their role, and can enable teams to work more effectively together, and take ownership of issues and problems as they arise. 

Our two-day programme provides managers and leaders with the knowledge and skills to successfully coach their staff to higher levels of performance. We will explore the skills and attributes needed by a coach and help you to develop excellent listening and questioning skills that will enhance your coaching sessions. We will examine several of the most commonly use coaching methods, and will introduce you to our 'In the moment' coaching method, which is designed to enable you to coach on the job and get quick outcomes within just a few minutes.

This programme is often run in conjunction with our Managing Performance programme, and can be tailored entirely to the needs of your organisation. We can also offer this programme as one to one coaching

Content

  • The difference between coaching and mentoring 

  • Benefits of coaching to the organisation, managers and staff

  • Establishing a coaching culture

  • Creating a sustainable learning model

  • Skills and attributes of a successful coach

  • Barriers and enablers of coaching

  • Coaching models and processes

  • Developing active and reflective listening skills

  • Using powerful coaching questioning

  • Transformational change techniques

  • Goal setting

  • `In the moment` five minute coaching method

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Recruitment Interviewing

How to hire the right person for the job

Selecting the right person for the job saves you time and money in the long run. Poor appointments can cost you valuable time in managing poor performance, and wasted money on induction, training and then re-advertising the vacancy when the new recruit leaves.

This two-day programme provides you with everything you need to know before you advertise the role, how to sift applicants, how to use behavioural interview techniques to gain insightful and factual evidence from the candidate, and how to assess applicants for suitability.

The programme is highly interactive and allows for interview practice sessions.

This programme can be tailored to meet the specific needs of your organisation, and can be delivered as one to one coaching if required.

Content

  • Identifying job competences 

  • Writing the job and person specification

  • Sifting applicants

  • Styles of interview

  • Gaining initial rapport with the candidate

  • Interviewing as a panel

  • Behavioural interview techniques

  • Interview questioning skills

  • Developing active listening skills

  • Reading unspoken messages from the candidate

  • Making your selection

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Train the Trainer

How to plan and deliver motivational training sessions

Whether you are an internal trainer, or a team leader who needs to deliver training to your team every once in a while, we can provide you with the skills and techniques required to deliver motivational training sessions.

The programme will be designed entirely to meet the needs of your organisation, and can be delivered on a one to one basis if required. Topics that you could choose to be included in your programme include:

Content

  • Developing your style and presence

  • Use of voice

  • Body language 

  • Questioning techniques

  • Listening skills

  • Reaching all learning styles

  • Using ice breakers

  • Setting up and managing syndicate exercises 

  • Managing role plays

  • Using a coaching style to facilitate learning

  • Managing feedback

  • Managing group dynamics

  • Managing challenging situations

  • Using training aids

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Coaching & Mentoring

Develop a coaching and mentoring capability within your organisation

Research shows that 90% of top performing companies use coaching as a staff development tool. Whilst employing an external coach may be the best option for your Senior Executives, many organisations find that developing their own internal coaching resource has many benefits. 

Developing a culture where the predominant management style is that of coaching creates a much more motivated workforce who are able to problem solve and manage conflict without interventions from their seniors. 

Organisations where managers use coaching as a style of management are more resilient to change and manage transitions more effectively.

The programme will be designed entirely to meet the needs of your organisation, and can be delivered on a one to one basis if required. Topics that you could choose to be included in your programme include:

Content

  • The difference between coaching and mentoring

  • Knowledge and skills and attitudes required of coaches and mentors

  • Agreeing boundaries and scope of the programme (contracting)

  • Coaching and mentoring models 

  • Coaching approaches

  • Developing powerful questioning skills

  • Developing active listening skills

  • Challenging your client and giving feedback

  • Record keeping

  • Evaluating your coaching

If you would like us to assist you with developing a coaching strategy and processes within your organisation we can help you:

  • Create a coaching strategy

  • Create a coaching process bespoke to your organisation

  • Plan how you will evaluate the effectiveness of the coaching

  • Select your internal coaches

  • Deliver our coach the coach training programme

  • Deliver our Coaching Skills for Managers training programme to your line managers

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TNA, Learning Design & Evaluation

Identifying training needs, designing training and evaluating its effectiveness

We are able to offer a full Training Needs Analysis, Training Design and Training Evaluation Service.

Training Needs Analysis

 

Our training needs analysis follows four clearly defined stages:

  1. We will work with you to understand your key organisational goals and objectives, and identify what skills your people need to have now, and in the future.

  2. We will develop role specific competences and performance criteria which are aligned with your organisational objectives.

  3. We will assess the current knowledge, skills and attitudes of your staff against these competences to identify the performance gap

  4. We will present a variety of learning and development solutions to close the identified gaps

Training Design

We will work with you to identify what you wish to accomplish through your proposed learning solution, who the stakeholders are, and the type of learner you are aiming your solution towards. We will also discuss and agree with you how you plan to validate and evaluate the effectiveness of the training. For training events and workshops, will develop a programme which includes facilitator notes, participant notes, and any pre-training work as required. We are also able to develop distance-learning materials. Please contact us to discuss your specific requirements.

 

Training Evaluation

 

We are able to assist you in putting training evaluation processes in place to evaluate the effectiveness of the learning, and also to measure return on expectation and return on investment. Please contact us to discuss your specific requirements.

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Performance Management

How to create a comprehensive performance management system

A robust performance management system is essential in increasing performance levels, productivity and profitability across your organisation.

We show you how linking staff performance to business strategy is essential, and how to create a performance management system that enables you to track and measure how teams and individuals are performing against competences and objectives.

Areas where we able able to offer assistance include:

  • Creating a performance management policy

  • Writing competences and performance standards

  • Developing performance measurements and KPIs

  • Implementing monthly one to ones

  • Creating an appraisal system

  • Developing a grievance and disciplinary process

  • Training your managers in performance interview skills

Please contact us for further information.

Content

  • The difference between management and leadership

  • The qualities of an effective leader

  • Leadership Styles

  • Your individual leadership style

  • Generation theory - how to adapt your leadership style

  • Theories of motivation

  • Seven styles of motivational drivers

  • Adapt your communication style to each of the seven drivers

  • Time management

  • Effective delegation

  • Managing conflict

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Recruitment and Induction

How to recruit the right staff and implement induction.

Selecting the right person for the job saves you time and money in the long run. Poor appointments can cost you valuable to time in managing poor performance, and wasted money on induction, training and then re-advertising the vacancy when the new appointment leaves.

This two-day programme provides you with everything you need to know before you advertise the role, how to sift applicants, how to use behavioural interview techniques to gain insightful and factual evidence from the candidate, and how to assess applicants for suitability.

The programme is highly interactive and allows for interview practice sessions.

Suggested Topics:

  • Identifying job competences

  • Writing the job and person specification 

  • Sifting applicants

  • Styles of interview

  • Gaining initial rapport with the candidate

  • Interviewing as a panel

  • Behavioural interview techniques 

  • Interview questioning skills 

  • Developing active listening skills 

  • Reading unspoken messages from the candidate 

  • Making your selection

 

This programme can be tailored to meet the specific needs of your organisation, and can be delivered as one to one coaching if required.

If you require additional support in setting up your recruitment and induction programme, one of our qualified HR specialists will be able to assist. Please contact us for further information

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Executive & Leadership Coaching

Transforming good managers into outstanding leaders

Senior leaders and senior executives often prefer one to one coaching than attending training events. Executive & Leadership coaching is tailored entirely to your needs and will focus on you as an individual, and your personal hopes and aspirations. 

We can use a rage of coaching methods, depending on your preference, including Systems Thinking, Positive Psychology and NLP. All of our coaches are qualified and have access to a range of psychometric instruments as required. 

Typically coaching programmes last for between six and twelve months and will involve meeting with your coach once a month. Alternatively, coaching can be done by Skype™ if you prefer.

During our work together we will challenge you to think in new ways and examine the impact you have on others, and the organisation as a whole. We will support you in exploring your personal strengths and weaknesses, and developing strategies to manage these specific areas. 

Whilst the content of the sessions will be entirely tailored to your needs, we will initially work with the organisation to understand its business goals, and help to align your personal goals with business strategy.

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